Cendana Customer Service Survey FY 2021

Dear Client,

 As part of our ongoing efforts to provide your business the best possible service, Cendana aims to improve your user experience by carrying out a survey.  

We would appreciate your candid responses to all of the following questions. Your answers will be treated as confidential. Thank you for taking the time to share your views. 

The survey should take no more than five (5) minutes to complete.

Company Name *

1. How long have you been using Cendana services? *

2. How often do you use Cendana? *

3. Cendana Features *

Strongly AgreeAgreeNeutralDisagreeStrongly disagree
The system is well-designed with strong key functions
The system is user-friendly
Showcase benefits to perform my business activities
The modules are easy to understand and learn
Help to ease the burden of data entry
Take advantage of real time information for decision making
If you have any additional comments regarding Cendana Features, please provide it in the box below:

4. Cendana Guidance and Support *

Strongly agreeAgreeNeutralDisagreeStrongly disagree
I am satisfied with the support and guidance provided
The team responded well to my inquiries and needs
The communication (emails and calls) from the team is timely and courteous
The customer service representative solved my issue quickly
The customer service team is knowledgeable and organized
The waiting time for having my questions answered is satisfactory
The process of getting my issue resolved is satisfactory
Having local support and training is critical for my business
If you have any additional comments regarding how can the Cendana team perform better guidance and support, please provide it in the box below:

5. Please rate Cendana Support Team in the following areas *

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Promptness
Courtesy
Expertise
Enthusiasm
If you have any additional comments regarding Cendana Support Team, please provide it in the box below:

6. Does Cendana eases your daily operations? *

7. Overall, how satisfied are you with Cendana?

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Promptness
Courtesy
Expertise
Enthusiasm

8. Would you recommend Cendana to other companies?

9. Which of the following words would you describe Cendana? *

10. Please tell us your recommendations on how we can improve our Cendana customer service and elevate your Cendana experience better. *