Client Trial Evaluation Form

Dear Client,

As part of our ongoing efforts to provide your business the best possible service, Cendana aims to improve our trial account experience by carrying out a survey among our clients to understand how can we can continue to improve our services.

We would appreciate your candid responses to all of the following questions. Your answers will be treated as confidential. The Cendana team really appreciate you taking the time to share your views

The survey should take no more than two (2) minutes to complete.


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Basic Information

Name

Company

Email



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Cendana Trial Experience

Cendana Features

Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
1. The system is well-designed and user-friendly
2. Showcase benefits to perform my business activities
3. The modules are easy to understand and learn
4. Help to ease the burden of data entry
5. Take advantage of real time information for decision making

Support and Guidance

Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
1. I am satisfied with the support and guidance provided
2. The team responded well to my enquiries and needs
3. The team was knowledgeable and organized
4. Having local support and training is critical for my business
5. The communication (emails and calls) from the team is timely and courteous

After the trial account experience, would your company be subscribing to Cendana?

If you have answered 'Not Now', state your reason why



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Cendana Trial Experience

What did you like best about the Cendana trial?

What did you not like about the Cendana trial?

What areas of the trial experience would you like to change or improve?

How much do you approximately invest in business technology yearly in your company?