[INTERNAL] Cendana Customer Service Satisfaction Survey
As part of our ongoing efforts to provide you the best possible service, Cendana aims to improve your user experience by carrying out a survey among our internal clients to understand how can we can continue to improve our services.
We would appreciate your candid responses to all of the following questions. Your answers will be treated as confidential. The Cendana team really appreciate you taking the time to share your views.
The survey should take no more than five (5) minutes to complete.
Cendana Customer Service Satisfaction Survey
1. How long have you been using Cendana services? *
2. How often do you use Cendana? *
3. Cendana Features
|Strongly Agree||Agree||Neutral||Disagree||Strongly disagree|
|The system is well-designed and user-friendly|
|Showcase benefits to perform my business activities|
|The modules are easy to understand and learn|
|Help to ease the burden of data entry|
|Take advantage of real time information for decision making|
4. Cendana Guidance and Support
|Strongly agree||Agree||Neutral||Disagree||Strongly disagree|
|I am satisfied with the support and guidance provided|
|The team responded well to my inquiries and needs|
|The team was knowledgeable and organized|
|Having local support and training is critical for my business|
|The communication (emails and calls) from the team is timely and courteous|
5. Please rate Cendana Support Team in the following areas